Help
Welcome to the Robinsons Help area!
Useful Information
To place an order, call 0844 573 1000. For Customer Service, call 0844 573 1001 or email customer.service@robinsonsequestrian.com
Frequently asked questions
When will my goods be delivered?
For more information about delivery times and options please visit our delivery section here
How do I check my order status?
To gain full details of your order status and despatch details, go to the My Account section of our website and click on the My Orders link. From there, select the order in question. The current status of the order will be displayed.
What is your returns policy?
To attain your RMA number, simply call 0844 573 1001
Quote your Customer Number, Invoice Number and the Product Number on the Product.
You will be assigned a unique RMA number providing the goods:
* Have been purchased less than 28 days ago,
* Are unsoiled,
* Undamaged,
* Unused,
* And have not been personalised or customised in any way.
Please make a note of the RMA number on the returns form below and return it with your goods.
Please note: Earrings and Belly Studs cannot be exchanged or refunded for hygiene and safety reasons, unless they are faulty.
Distance Selling Regulations
If your order has been placed via the telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item. This does not include CDs, DVDs or software that have been opened/unsealed.
To ensure you are refunded the total cost for the products including the original postage you must contact us at customer.service@robinsonsequestrian.com or write to, Robinsons, PO Box 511, Wigan, WN1 9AE within 7 working days (not including weekends or public holidays) after the day your order was received. Any additional postage costs from the standard service, such as our premium delivery 'express' will not be refunded. Only the cost for the standard service. You will be responsible for the cost of returning the items to us and must take good care of the goods whilst they are in your possession.
*This does not apply to part order cancellations.
How do I change my delivery address and billing address?
Login to the website to add alternative delivery addresses and amend existing billing address details. Using the My Account button at the top of the page, you can navigate to the ‘Delivery Address’ and ‘Billing Address’ sections to make the necessary changes.
How do I make changes to my account?
If you wish to amend your personal details, click on My Account. Within this section, you are able to update your ‘Password’, ‘Newsletter Preferences’, ‘Reviews’ and ‘Online Voucher.
Which credit/debit cards do you accept?
We accept postal orders and cheques (for posted orders) and all major credit/debit cards as follows:
Robinsons MBNA Visa Card, Visa, MasterCard, American Express, Maestro and Electron cards.
We’re sorry but we do not currently accept Laser Card.
What are your Retail Stores’ telephone numbers?
Ashton Megastore 0844 573 1002
Basingstoke Megastore 0844 573 1006
Cannock Superstore 0844 573 1005
Cardiff Store 0844 573 1007
What are your Store opening times?
Opening times for our Ashton, Basingstoke & Cannock:
Monday-Wednesday 10am-5.30pm
Thursday & Friday 10am-8pm
Saturday 9am-5.30pm
Sunday 11am-5pm
Opening times for our Cardiff Store:
Monday-Saturday 9am-5.30pm
Sunday 10.30am-4.30pm
How do I obtain the latest Catalogue?
Ordering a catalogue is easy, click on the Request a Catalogue link from the Quick Link menu at the bottom of every page. You will need to be logged in or create an account to request your catalogue, then just select the catalogue you'd like and click the Request Catalogue button.
Sizing Information
Please click to download the Robinsons Size Guide. (You will need Acrobat Reader to view this) download Acrobat Reader.
International Orders
We’ve been happy to take orders from overseas for over 25 years and have customers in over 150 countires.
The postal charge is dependent upon the weight, size and destination of your parcel. For a single standard parcel, to selected countries the following delivery options apply…
£8.00 Northern Ireland or Isle of Man
£7.25 Scottish Offshore
£9.50 Republic of Ireland
£10.00 Channel Islands
£9.00 Netherlands
£17.50 Spain, Ibiza or Mallorca
£10.50 Belgium
£13.30 France
If you would prefer a postal quote prior to ordering, please send an email with the items which you require to customer.service@robinsonsequestrian.com and one of our operators will reply with a postal charge.
Due to flying restrictions, liquids, aerosols and gels can no longer be delivered outside the UK and Ireland.
For more information, visit our International Customers page
Recycling waste electrical goods?
When you buy any electrical item from Robinsons (whether it's mains-powered or battery-powered), we offer to take back for recycling the equivalent item that it replaces. For all our up to date information on WEEE please click here
