Terms and conditions
Some Customer Service advice...
We are committed to ensuring each and every order we receive is processed and despatched with the utmost care and efficiency. From the moment you decide to make your order to the moment your parcel arrives, you can be assured that twenty years’ experience of equestrian mail order has made us the best in the business. Once you’ve used our service, we hope you’ll agree with this claim. Many of our Contact Centre operators are keen riders, so there is always someone available to talk to if you have a query about size or suitability. Should you have any questions or if you have a suggestion to make about our products or our service, you can contact our Customer Service Department at any time by simply dialling our dedicated number: 0844 573 1001.
Alternatively you can email customer.service@robinsonsequestrian.com All your comments will be greatly appreciated. Nobody else can match this pledge and nobody else is equipped to offer you this level of service. The Contact Centre opening times are as follows;
Mon - Fri 8.30am to 5pm
Saturdays 9am to 3pm
Sundays 10am to 2pm
All you need to know when ordering from Robinsons
Online: www.robinsonsequestrian.com
You have a choice of ways to order through our secure website! For speed, you can use the Search option, which looks though our entire online selection to find you the products you’re looking for. You can type in the product code of the items you require if you know them or just type the name of the product.
You can also browse through each of the sections and sub-sections of the site. To make things as easy as possible, we have tried to organise the site as closely to our Annual Catalogue as we can. Alternatively, you can search by brand and just look the range of products we have available for each brand we carry.
Don’t forget to check out our Bargain area to see if there’s an unmissable deal before you check out.
The items are added to your Shopping Basket. To check your purchase at any time, click on the Basket icon to check which items you have selected and then submit your order. When you've made your selections, just check your customer details and confirm your purchase. It's that easy!
Please note, to place an order, you must first register to create an online account. Only when you are logged on can you complete your order. For customer service reasons, we may also restrict the products available on the website to those which are currently in stock.
If you prefer to place your order offline, you may choose from the following options: by Phone: 0844 573 1000.
Our Contact Centre Team are ready to take your order. For speed and efficiency we suggest you have the following to hand:
1. The catalogue code of each item you require.
2. The product description of each item, including size and colour.
3. Your credit/debit card.
by Fax: 0844 573 1019 Simply complete the Order Form and fax your order today. Send your order with confidence 24 hours a day and keep a record of your choices.
by Post: Send your order to Robinsons Country Leisure Ltd, PO Box 510, Wigan, WN1 9AG enclosing your chosen form of payment:
Credit or chargecard: Please print your card number in the boxes provided along with the relevant expiry date and issue numbers where applicable. Remember Credit/Debit cards will only charge for the items that we are able to send you, at the time your order is processed.
Cheques: Please make your cheques payable to Robinsons Country Leisure Ltd. Ensure you print your Bankers Card Number on the reverse side along with your address.
Delivery and handling
We will be pleased to arrange delivery on your behalf via our carrier if requested, in which case please include the postage and handling charge on your order. Orders collected incur no handling charges. If you require delivery by courier then a nominal charge is made to cover packing and handling.
Price Changes
Whilst every effort will be made to maintain the prices indicated, it may not always be possible, therefore we reserve the right to discontinue any items from this list and change prices when necessary.
Value Added Tax
Prices shown include VAT of 20% where applicable. Robinsons reserve the right to alter prices shown in this catalogue in the event of a change in the level of VAT.
Quality control
For training purposes, some calls may be monitored.
If you are setting up a new account and this is your 1st order and is over £250, this must be despatched to the billing address and a land line number entered to enable us to contact you if necessary.
Recycling and the Waste Electrical and Electronic Regulations.
When you buy any electrical item from Robinsons (whether it’s mains-powered or battery-powered), we offer to take back for recycling the equivalent item that it replaces. For all our up to date information on WEEE please Click here
Import Taxes
Please ensure that you contact your local customs office in the country of your delivery to confirm whether or not you may be liable to local import taxes, duty and VAT (or equivalent) upon arrival of any products supplied by Robinsons from the United Kingdom to you or your freight agent. The customer is liable for payment of all import duties.
